Elegant Purple Embroidered Kurta Set with Dupatta for Women

Shipping Policy – Biloniya Creations

At Biloniya Creations, we ensure that your orders reach you safely and as quickly as possible.

1. Order Processing

All orders are processed within 1 business day after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once shipped, you will receive a confirmation message with tracking details.

2. Shipping Time

Estimated delivery timelines:

Within India: 3–7 business days.

Delivery times may vary depending on courier services or unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be calculated at checkout.

We may offer free shipping on selected orders or promotions.

4. Order Tracking

Once your order is shipped, a tracking link will be shared via email or SMS.

You can track your order in real-time using the provided details.

5. Delivery Issues

If delivery fails due to:

• 
  Incorrect address
  
• 
  Customer unavailability
  
• 
  Refusal to accept the order
  

The package may be returned to us, and reshipping charges may apply.

6. Delays

While we aim for timely delivery, delays may occur due to logistics, weather, or other external factors.

7. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

• 
  Do not accept the package (if possible), or
  
• 
  Record an unboxing video
  

Please contact us within 48 hours of delivery.

8. Contact Us

Biloniya Creations

Email: Biloniyacreations@gmail.com

Phone: 8890122982

Exchange Policy – Biloniya Creations

At Biloniya Creations, we want you to love what you wear. If something isn’t quite right, we offer a simple exchange process to make things better for you.

1. Exchange Eligibility

Products are eligible for exchange if:

• 
  The request is raised within 3 days of delivery
  
• 
  The item is unused, unwashed, and in original condition
  
• 
  All tags and original packaging are intact
  
• 
  The product is not damaged or altered after delivery
  

Items that do not meet these conditions will not be accepted for exchange.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

• 
  Products purchased during sale or clearance
  
• 
  Customized or made-to-order items
  
• 
  Items without original tags or packaging
  

3. Damaged or Incorrect Product

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery.

You must provide:

• 
  An unboxing video (from opening the sealed package)
  
• 
  Clear images showing the issue
  

After verification, we will arrange a replacement at no extra cost.

4. Exchange Process

To request an exchange:

• 
  Email us at Biloniyacreations@gmail.com
  
• 
  Share your Order ID and reason for exchange
  
• 
  Our team will guide you through the next steps
  

Customers may need to ship the product back unless a pickup is arranged.

5. Exchange Shipping

• 
  Customers may be responsible for return shipping charges
  
• 
  In case of defective or incorrect items, shipping will be covered by us
  

6. Exchange Approval

Once we receive and inspect the product:

• 
  The exchange will be processed within 3–5 business days
  
• 
  Exchanges are subject to product availability
  
• 
  If the requested product is unavailable, we may offer an alternative product or store credit
  

7. Contact Us

Biloniya Creations

Email: Biloniyacreations@gmail.com

Phone: 8890122982