Mustard Embroidered Short Kurti with Off-White Straight Pants – Co-ord Set

Shipping Policy – Biloniya Creations

At Biloniya Creations, we are committed to delivering your orders safely and efficiently. Please review our shipping policy for information about order processing, delivery timelines, tracking, and more.

1. Order Processing

• All orders are processed within 1 business day after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is dispatched, you will receive a shipping confirmation with tracking details.

2. Shipping & Delivery Time

• Delivery within India: Estimated 3–7 business days after dispatch.
• Delivery timelines may vary depending on your location, courier service, and unforeseen circumstances.
• The estimated delivery time is indicative and may occasionally be extended due to external factors.

3. Shipping Charges

• Applicable shipping charges, if any, will be displayed at checkout.
• Free shipping may be available on selected orders or during promotional offers.

4. Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS, where applicable.
• You can use the provided tracking information to check your shipment status.

5. Delivery Issues

Please ensure that your shipping address and contact details are accurate when placing your order.

If delivery fails due to an incorrect address, customer unavailability, or refusal to accept the package, the shipment may be returned to us. Additional shipping charges may apply for reshipping, where applicable.

6. Shipping Delays

We make every effort to deliver orders within the estimated timeline. However, delays may occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

7. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

• If possible, refuse to accept the package and inform our support team.
• If you accept the package, record an unboxing video showing the package condition and product while opening it.
• Contact us within 48 hours of delivery, providing your order number and relevant photos or video evidence.

8. Contact Us

For shipping-related queries or assistance, please contact us:

Business Name: Biloniya Creations
Email: Biloniyacreations@gmail.com
Phone: 8890122982

We appreciate your trust in Biloniya Creations and thank you for shopping with us.

Exchange Policy – Biloniya Creations

At Biloniya Creations, we want you to love what you wear. If your purchase isn't quite right, our exchange policy is designed to make the process simple and transparent.

1. Exchange Eligibility

Products are eligible for exchange if all the following conditions are met:

• The exchange request is raised within 3 days of delivery.
• The product is unused, unwashed, and in its original condition.
• All original tags and packaging are intact.
• The product has not been damaged or altered after delivery.

Products that do not meet these conditions will not be eligible for exchange.

2. Non-Exchangeable Items

The following items are not eligible for exchange:

• Products purchased during sale or clearance.
• Customized or made-to-order products.
• Products returned without their original tags or packaging.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us verify the issue, please provide:

• An unboxing video recorded while opening the sealed package.
• Clear photographs showing the damage, defect, or incorrect item.
• Your order ID and a brief description of the issue.

Once the issue is verified, we will arrange a replacement at no additional cost.

4. How to Request an Exchange

To initiate an exchange:

1. Email us at Biloniyacreations@gmail.com within the eligible exchange period.
2. Include your order ID and the reason for the exchange.
3. Attach the required photos or video, if applicable.
4. Our customer support team will review your request and guide you through the next steps.

Customers may need to ship the product back to us unless a pickup is arranged.

5. Exchange Shipping Charges

• Customers may be responsible for return shipping charges for regular exchange requests.
• For verified damaged, defective, or incorrect products, the applicable shipping costs will be covered by Biloniya Creations.

6. Exchange Approval & Processing

• Returned products will be inspected upon receipt.
• Approved exchanges will generally be processed within 3–5 business days after the product is received and inspected.
• All exchanges are subject to product availability.
• If the requested product is unavailable, we may offer an alternative product or store credit, subject to confirmation with the customer.

7. Contact Us

For exchange requests or assistance, please contact us:

Business Name: Biloniya Creations
Email: Biloniyacreations@gmail.com
Phone: 8890122982

Thank you for shopping with Biloniya Creations. We appreciate your trust and look forward to providing you with a great shopping experience.